Terms, Privacy & Cookies

This page explains how simonclothier.uk collects, uses and protects your personal data, and sets out the terms under which you use this website and purchase from our online shop.

This website is operated by Simon Clothier. References to “we”, “us” and “our” refer to Simon Clothier.

1. Who We Are

Website: simonclothier.uk
Owner: Simon Clothier
Email: info@simonclothier.uk
PR & Media Enquiries: louise@louiseharrispr.co.uk
Location: Surrey, United Kingdom

2. Terms of Use

By using this website, you agree to these terms. If you do not agree, please do not use the site.

All content on this website, including text, images, audio, video, design, artwork and other materials, belongs to Simon Clothier unless otherwise stated. You may not copy, reproduce, distribute, edit, sell or use any content from this website without prior written permission.

We may update these terms from time to time. Continued use of the website after updates means you accept the revised terms.

3. Shop, Orders & WooCommerce

Our online shop is powered by WooCommerce. When you place an order, you agree to provide accurate and complete information, including your name, email address, billing details and delivery details where required.

All prices are shown in pounds sterling (GBP). Prices include VAT where applicable. We reserve the right to refuse or cancel any order where necessary, including where product information, pricing or stock availability is incorrect.

Payments

Payments are processed securely through our chosen payment providers, which may include WooCommerce Payments, Stripe, PayPal, Apple Pay, Google Pay or other payment services shown at checkout. We do not store your full payment card details on this website.

Delivery

Physical products are usually dispatched within 3–5 working days, unless stated otherwise on the product page. Delivery times are estimates and may vary due to postal services, couriers, seasonal delays or circumstances outside our control.

Returns, Cancellations & Refunds

For physical goods purchased online, you usually have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To cancel or request a return, please email info@simonclothier.uk with your order number and details of your request.

Items must be returned unused, in their original condition and, where possible, in the original packaging. Unless the item is faulty, damaged or incorrectly supplied, return postage costs are the responsibility of the customer.

Refunds will usually be issued within 14 days of receiving the returned item, or evidence that the item has been returned.

Faulty or Damaged Items

If your order arrives faulty, damaged or incorrect, please contact us at info@simonclothier.uk as soon as possible with your order number, a description of the issue and photographs where relevant. We will arrange a replacement, repair or refund where appropriate.

Digital Products

Digital products, downloads or streamed content may lose the right to cancellation once access, download or streaming has begun, where you have agreed to this at checkout.

4. Privacy Policy

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable UK privacy laws.

Personal Data We May Collect

• Your name and contact details
• Email address
• Billing and delivery address
• Order and purchase history
• Payment confirmation details, but not full card numbers
• Messages sent through contact forms or email
• Marketing preferences and consent records
• Website usage data, including pages visited, browser type, device type and approximate location
• Cookie and advertising data, where consent has been given

How We Use Your Data

• To respond to enquiries
• To process and fulfil WooCommerce orders
• To take payment and prevent fraud
• To send order confirmations, dispatch emails and customer service messages
• To manage returns, refunds and complaints
• To improve the website and customer experience
• To send marketing where you have opted in
• To measure advertising performance through Meta Business Suite and other advertising platforms
• To meet legal, accounting and tax obligations

Legal Bases for Processing

• Contract: to process orders and provide products or services
• Consent: for marketing emails and non-essential cookies
• Legitimate interests: to run, improve and protect the website and business
• Legal obligation: for accounting, tax and legal record keeping

How Long We Keep Data

• Contact enquiries: usually up to 12 months
• Order and transaction records: usually up to 7 years for tax and accounting purposes
• Marketing consent records: until you unsubscribe or withdraw consent
• Cookie consent records: for as long as reasonably needed to evidence consent

Sharing Your Data

We do not sell your personal data. We may share limited data with trusted providers where needed to operate the website and fulfil orders, including:

• WooCommerce: to run the online shop
• Payment providers: to process secure payments
• Delivery providers: to deliver physical orders
• Email and website hosting providers: to operate the website and email services
• Meta Business Suite, Facebook and Instagram: for advertising measurement and marketing, where consent applies
• Google or other analytics/advertising platforms: where used and where consent applies
• Professional advisers: such as accountants or legal advisers where necessary

International Transfers

Some third-party providers may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as UK-approved contractual protections or equivalent lawful transfer mechanisms.

Your Rights

Under UK GDPR, you have rights including the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Complain to the Information Commissioner’s Office

To exercise your rights, email info@simonclothier.uk. We will usually respond within one month.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

5. Cookies Policy

This website uses cookies and similar technologies to make the site work, improve performance, understand visitor behaviour and support advertising.

When you first visit the website, you may be asked to accept or manage cookies through a cookie banner. Non-essential cookies, including analytics and advertising cookies, should only be used where you have given consent.

Essential Cookies

These are needed for the website and shop to work properly. They may include cookies for security, shopping baskets, checkout, login sessions and fraud prevention. These cannot usually be switched off.

Analytics Cookies

Analytics cookies help us understand how visitors use the website, which pages are popular and how the site can be improved. These are only used where required consent has been given.

Marketing & Advertising Cookies

We may use Meta Business Suite, Meta Pixel, Meta Conversions API and other advertising tools to measure adverts, improve campaigns and show relevant content across platforms such as Facebook and Instagram.

These tools may collect information about page views, purchases, device details, browser information and interactions with the website. Advertising cookies and similar tracking technologies are only used where required consent has been given.

Managing Cookies

You can manage or withdraw cookie consent through the cookie settings option on this website, where available. You can also control cookies through your browser settings. Blocking some cookies may affect how the website or checkout works.

6. Marketing

We only send marketing emails where you have opted in or where the law otherwise allows. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting info@simonclothier.uk.

7. PR & Media Enquiries

For PR, press, interviews, media requests or related enquiries, please contact louise@louiseharrispr.co.uk.

8. Links to Other Websites

This website may link to third-party websites, social platforms, streaming platforms, payment providers or other services. We are not responsible for the content, security or privacy practices of those websites. Please read their own terms and privacy policies.

9. Changes to This Page

We may update this page from time to time to reflect changes in our business, website, shop, cookies, advertising tools or legal requirements.

Last updated: May 2026

10. Contact

For questions about these terms, privacy, cookies, orders or your data, contact:

Simon Clothier
Email: info@simonclothier.uk